Exchange & Returns

Right of return

The 'right of return' is the official Webshop Etiquette whereby you as a consumer can cancel your purchase within 14 days of receipt. The costs for returning the product are for your own account, but you can use the 'return to sender' option so that there are no costs for you. The product must be returned in its original packaging, unused and the packaging and materials must not be damaged. The packaging may of course have been opened and the products unpacked. If you want to make use of this right, please contact us so that there is no confusion about your return.

The purchase amount will be refunded within 7 days after receipt of the returned product. (if already paid).


Legal provision

In the context of the Distance Selling Act, the consumer is entitled to a 'cooling off period' when making purchases via the Internet. In accordance with this provision, Bidet shower uses a cooling-off period of 14 calendar days after delivery of the product. Within this period, the consumer may cancel the purchase by invoking the right of return. After the purchase has been dissolved, the consumer has another 14 days to return the product at his own expense. Rates for parcel shipment (PostNL): 0 – 10 kg: € 6.95 10 – 30 kg: € 13.25 Because shipment is always at the expense and risk of the sender, the package must be properly packaged. After we have received the product undamaged and in the original packaging, we will refund the purchase amount you paid within 7 days to your account. See above an indication of the rates for parcel shipping.